Frequently Asked Questions
SHIPPING
How long does PrestigeHub.pk take to deliver?
Our delivery time depends on your location:
2 to 4 working days in major cities
4 to 7 working days in other areas
We deliver nationwide using trusted courier services.
Does PrestigeHub.pk offer free delivery?
Yes, free delivery is available on selected products and promotional offers.
For all other orders, standard delivery charges apply and are shown at checkout.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking number or link via email or WhatsApp. You can use it to check your parcel’s current status online.
Where does PrestigeHub.pk deliver?
We deliver nationwide across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and other major areas.
What if my parcel is delayed or damaged?
If your parcel is late, missing, or damaged, contact us immediately at 0332-5552153 or contact@prestigehub.pk
.
Our support team will coordinate with the courier to resolve the issue quickly.
PAYMENT
What Payment Methods Are Accepted?
We offer the following secure payment options:
Cash on Delivery (COD) – Pay at your doorstep
Bank Transfer
Easypaisa / JazzCash for advance or prepaid orders
Some custom or high-value orders may require advance payment.
Is PrestigeHub.pk safe for online payments?
Yes, we use secure checkout and encrypted payment gateways to protect all transactions.
Your personal and payment information is kept strictly confidential and never shared with third parties.
Do you provide invoices or receipts?
Yes. A digital invoice or printed receipt is sent with every confirmed order for your record and warranty purposes (if applicable).
Order & Retunrs
How do I place an Order?
Follow these simple steps:
Browse your desired product.
Click Add to Cart.
Proceed to Checkout, enter your details, and confirm.
You’ll receive an order confirmation message via email or WhatsApp once your order is placed.
Do I need an account to shop?
No, you can place an order as a guest.
However, creating an account lets you track orders, save addresses, and get access to exclusive discounts.
How can I cancel or change my order?
Orders can be modified or cancelled before dispatch.
After shipping, cancellations are not possible.
To cancel or change your order, contact us at 0332-5552153 or email contact@prestigehub.pk
as soon as possible.
What is your return and refund policy?
We only accept returns for damaged, defective, or incorrect items.
To request a return:
Inform us within 24 hours of delivery.
Share photos or proof of the issue.
Once verified, we’ll arrange a replacement or refund as per policy.
Returned items must be unused and in their original packaging.
Do you offer discounts for bulk or business orders?
Yes, we offer special rates and custom deals for corporate and bulk orders.
For business inquiries, email contact@prestigehub.pk
.
How can I contact PrestigeHub.pk support?
You can reach our team through:
Phone / WhatsApp: 0332-5552153
Email: contact@prestigehub.pk
Address: Shop #101, Al Burhan Arcade, Block E, North Nazimabad, Karachi
Our support hours are Monday to Saturday, 10:00 AM – 5:00 PM.